FAQ
About orders
Can I change or cancel my order or change the delivery address after placing it?
We may be able to accommodate your request depending on the content, but only if the item has not yet been prepared for shipping. If you would like to do so, please contact us as soon as possible.
We do not accept cancellations or changes after shipment.
Can I combine multiple orders for shipping?
Please note that we do not combine multiple orders after your order has been placed (to ship multiple orders together).
Payment and receipts
Will a receipt be enclosed?
An invoice is included with the product. If you would like a receipt, please contact us.
Why does it say "Card declined"?
This message is often displayed when a payment cannot be completed due to a decision made by your credit card company. This may be due to a lack of security checks or identity verification (3D Secure), or a credit limit. We apologize for the inconvenience, but please try a different card or payment method, or check with your card company.
About Shipping
How much does shipping cost?
Please check the shipping times listed on each product page.
Unfortunately, due to the shipping preparation status, we are unable to provide individual information on shipping and arrival dates.
We will contact you by email as soon as the shipment is completed.
Unfortunately, due to the shipping preparation status, we are unable to provide individual information on shipping and arrival dates.
We will contact you by email as soon as the shipment is completed.
When will the product be shipped?
Once your order is confirmed, it will be shipped within 10 days. Unfortunately, due to the shipping preparation status, we are unable to provide individual notification of shipping and arrival dates. We will contact you by email once the order has been shipped.
Can I specify a delivery date and time?
The tracking number will be included in the email we send you after your order has been shipped.
If you would like to specify a delivery date and time, please contact the delivery company directly to make the necessary arrangements.
If you would like to specify a delivery date and time, please contact the delivery company directly to make the necessary arrangements.
Can I pick up my item at my hotel?
Due to the length of your stay and delivery schedule, we are unable to accept pickup at your hotel. Please specify a delivery address where you can definitely receive the package.
About products and packaging
Can I purchase it in a store?
Currently, we do not have a physical store and only sell our products online.
Can I reserve products?
We do not accept reservations for products. We only accept orders for products that are in stock.
Can I include a message card, gift wrapping, or gift packaging?
Please note that we do not offer gift wrapping or packaging services, and we cannot include message cards.
About inquiries
Where can I make inquiries?
Please contact us using the inquiry form.
We will respond to your inquiry as soon as we have confirmed the details.
We will respond to your inquiry as soon as we have confirmed the details.
Regarding orders from overseas and WorldShopping
What is WorldShopping and is it safe to use?
WorldShopping is a legitimate cross-border purchasing service that allows you to purchase and ship Japanese products from overseas.
It is operated by a Japanese company (ZigZag) and is safe to use.
For details, please check the official help page.
https://help.worldshopping.global/hc/ja
When I access from overseas, WorldShopping is displayed, but can I ship within Japan?
Please contact us using the inquiry form.
When you access our store from overseas, WorldShopping (a cross-border purchasing service) will automatically be displayed. If you use WorldShopping, we cannot deliver to Japan. If you wish to have your order shipped within Japan, please click "Ignore WorldShopping service" on the screen and switch to the regular cart to make your purchase without using WorldShopping.
When you access our store from overseas, WorldShopping (a cross-border purchasing service) will automatically be displayed. If you use WorldShopping, we cannot deliver to Japan. If you wish to have your order shipped within Japan, please click "Ignore WorldShopping service" on the screen and switch to the regular cart to make your purchase without using WorldShopping.